Dufry's Materiality Matrix 2022

Materiality Assessment

Dufry's materiality assessment helps the company to align its business with the expectations of its stakeholders and with society in general. The materiality assessment process aims to identify and prioritize the issues of the greatest material importance; and it is also the basis for defining our GRI reporting content and the boundaries of the topics. The process follows the principles of stakeholder inclusiveness, environmental and social context, materiality and completeness according to the GRI requirements.

Dufry's first materiality assessment was conducted in 2016 in collaboration with an external specialized service provider. This resulted in the publication of our first Materiality Matrix, outlining the topics considered most relevant to both our stakeholders and our business.

The initial Materiality Matrix was created through a scaled process, which began with the assessment of a number of internal and external sources such as our existing policies and regulations, publicly available materiality assessments of peers, the SASB requirements (Sustainability Accounting Standards Board) and the report of the Governance & Accountability Institute. As a next step, we gathered stakeholder feedback, mainly through various internal sources, but also through our role in trade conferences and associations, one-on-one discussions and the ongoing dialogue with shareholders and other stakeholders and through regular customer surveys.

Our vision of sustainability however is not a static one, and Dufry conducts periodic and comprehensive materiality assessments to identify our most relevant reporting topics from an ESG perspective. The last comprehensive materiality assessment which also reflected a variety of external stakeholder interviews – including financial and ESG analysts, business partners and industry associations – was done in 2021. As a result of the assessment, we added “Carbon Footprint” to the Materiality Matrix, building on the voluntary reporting on the Scope 1, 2 & 3 emissions, which we had started to disclose in 2020. For 2022, our Materiality Matrix remained unchanged.

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