ESG Strategy

Every day our team members, as they open one of our over 5,100 stores and restaurants, welcome one of the most diverse groups of customers around the world: they serve travelers from over 150 nationalities in 73 countries across the 5 continents.

They take pride of being part of a global organization that strives to deliver outstanding experiences to our customers, while closely cooperating with concession partners in more than 1,000 locations and regularly engaging with global and local suppliers.

These ongoing interactions with the stakeholders, as well as with shareholders and other interest groups, shape our ESG strategy as a fundamental pillar of our customer-centric Destination 2027 journey.

To successfully continue on this journey, we commit to generating positive impacts to the travel retail and F&B industry, Society and the Environment, through the deployment of tangible initiatives in the following four focus areas that build on our double materiality matrix.

- Create Sustainable Travel Experiences
- Respect Our Planet
- Empower Our People
- Engage Local Communities

While the ESG strategy house lays the foundation for the future years, it will only be as good as our ability to translate it into relevant, concrete, and measurable initiatives fully embedded in our business practices.


Camillo Rossotto

Chief Public Affairs & ESG Officer

New Avolta Double Materiality Matrix

In the context of the business combination of Dufry and Autogrill, Avolta has reviewed the material matters and stakeholder communities to develop the new Double Materiality Matrix.

13 ESG topics emerged as material* for the development of the company’s ESG strategy and commitments.

Materiality matrix

*To finalize the list of material matters for Avolta a mathematical treshold of 2.5 (on a scale from 1 to 5) was applied. Only matters above average score were selected.


Avolta’s new Double Materiality Matrix consists now of 13 key material matters, grouped into four focus areas. Four of them – “Diversity, equity & inclusion", "Climate change, energy & emissions", "Sustainable sourcing & traceability" and "Supply chain management" – emerged as the most material, reflecting the main sustainability challenges of the industry in which the company operates and has the opportunity to stand out.

A detailed description of the material topics and related impacts, risks and opportunities is available in the ESG Report Annex 2023. In addition, the aspects related to governance and regulatory compliance were considered as prerequisites for the business and thus are not represented in the matrix, although being addressed in the report.


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