- New shop concept MIND.BODY.SOUL. introduced, catering for increasing demand in respect of sustainable, health related and well-being products
- Sustainable Product Identification Initiative further expanded
- Ongoing training of new staff for responsible retailing
- Second Diversity & Inclusion (D & I) Survey executed covering all countries
- Comprehensive D & I training series launched for all employees
- Coverage of internal online communication application now reaching 90 % of employees
- Validation of emission reduction targets by SBTi achieved
- 20 % of electric energy consumption substituted with renewable energy – equivalent of our total electricity consumption at our operations in Brazil, Greece, Switzerland and the UK
- Setup of supplier and logistics provider engagement process initiated to reduce Scope 3 emissions
- First TCFD Report (Task Force on Climate Related Financial Disclosure) covering the 2022 business year published in early 2023
- Dufry Supplier Code of Conduct recertification further expanded. 52 % of Dufry´s overall procurement budget have now accepted or acknowledged the Supplier Code of Conduct (2021: 45 %)
- ESG KPIs introduced in remuneration scheme of Global Executive Committee