Avolta’s network of close to 5,100 shops and outlets across 70 countries caters to both domestic and international travelers, with dedicated duty-free and duty-paid retail formats as well as a variety of F&B concepts offering a wide range of local and global culinary preferences to address diverse cultural eating habits. These formats can also be integrated into hybrid concepts that elevate convenience, broaden
choice and enrich the overall travel experience.
With this geographically diverse footprint, and with business lines that fully cover both shopping and dining dimensions of the travel experience, Avolta has incomparable reach within the sector. This gives brand partners and suppliers access to up to 2.5 billion passengers, creating powerful opportunities to drive sales, strengthen visibility, and build long-term brand value.
Ongoing resilience of travel retail and F&B channel
The continued strength of the travel retail and F&B channels highlights its resilience and long-term value. Suppliers benefit from travelers’ sustained appetite for mobility, with global passenger numbers and spending reaching new highs across numerous locations. This growth reinforces the channel’s unique ability to connect brands with a high-spending captive audience through a wide range of customer engagement touchpoints.
Cross-selling opportunities and hybrid formats further amplify the synergy between F&B, duty-free, and convenience retail, allowing each to enhance the other. Combined digital engagement strategies expand the number of touchpoints, unlock greater CRM potential through more earn/burn loyalty options, and broaden the user base. This integrated approach also enables richer data sharing with suppliers, creating a more connected and insight-driven system.
In 2025, growth in revenues has remained strong while the split by category within the business lines has further normalized towards historical levels.
Throughout 2025, we conducted frequent market research via online surveys, social media engagement, and by leveraging our extensive pool of customer data to inform data-driven decisions. These insights confirmed the continued importance of experiences, premium offers, and sustainable well-being products that support a healthier lifestyle. Novelties, travel exclusives and unique promotions remain highly attractive propositions in both travel retail and F&B. To this purpose, Avolta collaborates closely with its global brand partners and F&B vendors. We also partner with a wide array of local suppliers to source fresh food items as well as traditional local retail products that foster an authentic sense of place. Avolta supports suppliers through strategic initiatives, marketing campaigns, global promotions or product launch opportunities.
A unique commercial proposition tailored to travelers and local market trends.
Equally important is the ongoing evolution of the commercial areas, where we are introducing bold innovation and experiential concepts that go far beyond a traditional shopping experience. From attractive hybrid design concepts to immersive environments that elevate every touchpoint of the traveler’s journey.
Special attention is paid to enhancing flexibility in shop layouts and refreshing assortments, alongside a strong commitment to sustainable design in both new shop constructions and refurbishments.
Global access to attractive customer engagement touchpoints
Avolta operates a variety of on-site and online customer engagement touchpoints, including activations or online features which brand partners can leverage to present their product offering to travelers globally or at specific locations.
Brand partners are offered an advertising package which leverages Avolta’s proprietary customer engagement channels, to ensure cohesive and seamless customer communication that delivers an impactful experience. Campaigns include on-site activities such as double placements, brand ambassadors, digital signage presence as well as Avolta’s pre-order, Club Avolta channels, and social media.
